Website in transition - no ordering possible

Customerservice

Not accepting UK orders, why?

Unfortunatly we are currently unable to ship any orders to the UK.

We ship our orders direct to our customers from Nurseries in the Netherlands.
Due to Brexit regulations  this now generates huge inspection costs and paperwork, and it also excludes a lot of the plants we have been doing.

However we have been serving the UK for more than 30 years and are not giving up yet!
We will be downsizing our assortment and will not ship daily anymore, but we are hopefull that with these steps we will be able to get a workable and attractive solution again.

Since final inspection procedures and regulations are stil not in place we will not restart until this is the case. We want to be 100% sure that our procedures will work with the final Brexit situation, not just with an intermediate situation.

We hope to restart after the spring season, sorry we can't be of service to you now, but we do wish you a beautiful and peaceful spring and thank you for your patience.

Regards,

Melvin Jansen

Managing Director

p.s.

We do supply to the rest of Europe, visit gardens4you.eu for orders to mainland Europe.

 


Delivery

We use DPD to deliver your order in 2-3 days. (The order will be dispatched within 24 hours. We will send you Tracking information as soon as your package leaves our depot (always check for spam and trash can). We also deliver on Saturdays. You can order your package with the tracking number via the website from DPD. Would you like to know more? See the preview with all shipping information The delivery time is an indication, we cannot guarantee it


Shipping costs

We ship your order for a fixed amount of £5,95, regardless of the size of your order.

Why no free shipping for larger orders? Free shipping does not exist, if it is offered it is part of the costprice of the plants, making each individual plant more expensive, you would pay more shipping on larger orders, even if it seems to be for free.


Delivery height

We state a delivery height for all pot plants, shrubs and trees

For potted plants, this height is measured from the ground, including the pot. Keep in mind that plants that are planted in a border will be lower in the border, because the pot height disappears under the ground.
Shrubs and trees supplied with bare roots, i.e. without a pot, are measured from the top of the roots and are therefore planted at the same height as the liver height.

We always indicate a delivery height range because it is a live product and products can vary slightly in length during the season.
Once planted, most plants will continue to grow quickly, especially in the spring.

Root plants do not have a delivery height because this part of the perennial disappears completely underground, the plant sprouts after planting.


Returns

Due to the perishable nature of the product, the distance and the cost of returning the product, it generally does not make sense to return the product. If you have a problem with any of the products provided, Contact and we will solve it to your satisfaction.


Pay

You can pay securely through our online shop. All of our payments are made by Multisafepay and Paypal in a secure environment. We accept all major credit cards and banks.

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Growth guarantee

If you are not satisfied with the quality of the bulbs or plants on arrival, or they are not growing, we will refund the products or send the products to you for free. It's that simple. Take a picture of the item, prepare the order number, and contact Contact our customer service. They will be happy to help you.

Guarantee period:

  • House plants and bonsai 1 month
  • Spring onions 1 growing season by 31 May at the latest
  • Spring bulbs and bedding plants 1 growing season by October 1st at the latest
  • Perennials and shrubs 1 year

Contact

You can contact us by e - Email  7/7 from 8:00 am to 5:00 pm, we aim to respond within 24hrs.

Why only email?
Email is the most efficient way for us to handle customer inquiries at this time of the season and allows us to help you faster and better than over the phone.

Important: Always include your order number in the subject line of the email when you send an email about your order.
In case of a complaint always enclose a photo of the product(s) to which the complaint relates so that we can immediately handle the complaint to everyone's satisfaction.

Address:

BulbsDirect b.v.
Achterweg Zuid 33C
2161 DX Lisse
in the Netherlands

Ask your question to our Customer service


Bank details

Bank: ABNAMRO: 4356.09.564
IBAN : NL19ABNA0435609564
BIC : ABNANL2A

Gardens4you.co.uk - is an online shop of Bulbs Direct B.V.
Commercial Register KvK Den Haag:28090773 (Holland)
UK VAT Number: GB 894551288

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